icon Terms of service

Terms of service

General Terms and Conditions

towards consumers


1. Scope of application
1.1 Contractual partner

These General Terms and Conditions (hereinafter referred to as "GTC") apply to the use of our Internet pages (hereinafter referred to as the "Internet pages") accessible at the Internet address www.steinkraus.com, in particular our online shop accessible there (hereinafter referred to as the "online shop") and all purchase contracts concluded via the online shop between you as our customer aged at least eighteen (18) years and us, Prof. Steinkraus Research Laboratories GmbH, represented by its managing directors Prof. Dr. Steinkraus Research Laboratories GmbH. Steinkraus Research Laboratories GmbH, represented by its managing directors Prof. Dr. Volker Steinkraus, Yvonne Chan, Schätzendorfer Straße 1, 21272 Egestorf, Germany, registered in the Commercial Register of the Local Court of Lüneburg under HRB 208135; e-mail address: info@steinkraus.com, telephone: +49 4175 8089933, you can reach us Mon.- Fri. Fr. 9:00 a.m. to 6:00 p.m.; VAT identification number according to § 27a UStG: DE338247194 (hereinafter referred to as: "We") as your contractual partner/seller. The version of the General Terms and Conditions valid at the time of conclusion of the (purchase) contract shall apply. We do not recognise any deviating general terms and conditions of business of yours unless we expressly agree to their validity in writing.

1.2 Consumer
The offers in our online shop are directed exclusively at consumers. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed (§ 13 of the German Civil Code - hereinafter referred to as "BGB"). In contrast, an entrepreneur is any natural or legal person or partnership with legal capacity who, when concluding the contract, acts in the exercise of his or her commercial or self-employed professional activity (§ 14 BGB).

2 Conclusion of contract

2.1 Minimum order value; customary order quantities
We may only be able to consider orders above a certain minimum order value. If this is the case, you can find the minimum order value in the price information provided in the online shop. Orders in the online shop are only possible in quantities customary for consumers. The customary consumer order quantity is exceeded if you order more than ten (10) pieces of the same item per order

2.2 Registration of a customer account
2.2.1 Setup
You can register a customer account in the online shop, into which you log in with the access data you have chosen (hereinafter referred to as your "access data") and which you can manage independently. You are obliged to provide complete and correct information when registering. Your customer account is not transferable. You may not set up more than one customer account. You may neither rent out nor lend out your customer account. You have no right to register a customer account.

2.2.2 Security
You are solely responsible for the security of your access data consisting of e-mail and password. This includes in particular the strict secrecy of your access data and the non-disclosure of your access data to third parties. Should your access data become known to unauthorised persons, you are obliged to change your access data immediately. We accept no liability for any damage in connection with the theft of your access data for which we are not responsible, the disclosure of your access data by you or the fact that you have granted a third party access to your customer account with the aid of the password. You are obliged to inform us immediately of any unauthorised use of your access data as soon as you become aware of it.

2.2.3 Deactivation
You can have your customer account deactivated by us by sending a corresponding request by e-mail to support@steinkraus.com to our customer service. Your customer account will then be deactivated. This process cannot be reversed. Any payment obligations to us existing at the time of deactivation remain unaffected by this.

2.3 Ordering process
The presentation and advertising of goods in the online shop do not constitute a binding offer to conclude a purchase contract. You can select products from our range and collect them in a so-called shopping basket by clicking on the button "add to basket". By clicking on the "Buy now" button, you make a binding offer to purchase the goods in the shopping basket. Before submitting your order, you can correct the data at any time by using the correction aids provided and explained for this purpose in the order process. By submitting your order via the online shop by clicking the "Buy now" button, you are placing a legally binding order. However, your application can only be submitted and transmitted to us if you agree to the validity of these GTC by placing a corresponding check mark, thereby including them in your application and declaring that you have taken note of and understood the consumer revocation instructions and our data protection information.

2.4 Conclusion of the purchase contract
We will then send you an automatic confirmation of receipt by e-mail in which your order is listed again and which you can print out using the "Print" function. The automatic confirmation of receipt merely documents that we have received your order and does not constitute acceptance of your application. The purchase contract is not concluded until we issue a declaration of acceptance, which is sent by a separate e-mail (hereinafter referred to as "order confirmation") or by delivery of the goods. The use of approved immediate payment methods by the customer does not lead to the conclusion of the purchase contract despite payment of the purchase price. In the order confirmation or in a separate e-mail, e.g. in the dispatch confirmation sent to you by e-mail (hereinafter referred to as "dispatch confirmation"), but at the latest upon delivery of the goods, the text of the contract (consisting of an overview of your order, these GTC and our order confirmation) as well as your invoice and our data protection information will be sent to you by us on a permanent data carrier (e-mail or paper printout). The text of the contract will be stored in compliance with data protection laws. You can view your past orders under your customer account, if you have registered one. The registration of a customer account is not a prerequisite for ordering.

2.5 Contract language
The contract shall be concluded in German.


3. Consumer right of withdrawal
When concluding a distance selling transaction, you have a statutory right of withdrawal, which we inform you about in accordance with the statutory model below (section 3.1). Exceptions to the right of withdrawal are regulated in section 3.2. In section 3.3 you will find a sample cancellation form:

3.1 Cancellation policy
You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods. In order to exercise your right of withdrawal, you must inform us: Prof. Steinkraus Research Laboratories GmbH, Schätzendorfer Straße 1, 21272 Egestorf, Germany, e-mail address: info@steinkraus.com, telephone: +49 41758089933 (you can reach us Mon.-Fri. 9:00 a.m. to 6:00 p.m.; by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You may use the enclosed model withdrawal form for this purpose, which is, however, not mandatory. To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation
If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), minus a processing fee of EUR 10, without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

3.2 Exclusion of the right of withdrawal
Unless we have agreed otherwise with you, the right of cancellation does not apply, inter alia, to

3.2.1 in the case of contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;

3.2.2 in the case of contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the consumer's personal needs;

3.2.3 in the case of contracts for the supply of goods that can spoil quickly or whose expiry date would be quickly exceeded.

3.3 Model cancellation form
We inform you about the model withdrawal form in accordance with the legal regulations as follows:

If you wish to revoke the contract, please fill out and return this sample revocation form:
• To Prof. Steinkraus Research Laboratories GmbH, Schätzendorfer Straße 1, 21272 Egestorf, Germany, e-mail address: support@steinkraus.com;
• I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
• Ordered on (*)/received on (*)
• Name of the consumer(s)
• Address of the consumer(s)
• Signature of consumer(s) (only in case of paper communication)
• Date(s)
(*) Delete where applicable


4. Delivery
4.1 Delivery restrictions
We deliver to most countries in the world, exclusively to consumers. The goods are shipped by a shipping service provider selected by us. We bear the shipping risk.

4.2 Delivery times
Delivery times stated by us are calculated from the time of our confirmation of dispatch, provided that the purchase price has been paid in advance (except in the case of purchase on account). If no or no deviating delivery time is stated for the respective goods in our online shop, the delivery times stated below apply, which are calculated from the time of our confirmation of dispatch. Your order will be processed and shipped within 24 hours Monday to Friday.



Delivery time Costs
Germany 2-4 € 4.63
Austria 3-5 € 12.04
Switzerland 4-7 € 20.04
Europe (EU) 3-5 € 12.04
Europe (Non-EU) 4-7 € 20.04
USA/Canada 7-10 € 26.84
Rest of the world 10-15 € 36.84

For more information on shipping, please see  Shipping + Returns..

4.3 Availability of goods
If the goods you have selected are not available at the time of your order, we will inform you immediately. If the goods you have ordered are only temporarily or only partially unavailable, we will also inform you immediately. If the goods ordered by you are not available in whole or in part on a permanent basis, we shall refrain from issuing a declaration of acceptance. In this case, a contract is not concluded. If you have ordered several items within the scope of your order, for which different delivery times apply or which are temporarily not available, we will dispatch the goods (unless otherwise agreed) in a joint consignment. In this case, the delivery time that applies to the item in your order with the longest delivery time will apply to your order as a whole. This does not apply if one or more of the products have such a long delivery time that it would be unreasonable for you to wait for this. In this case, we will inform you immediately and coordinate the further procedure with you.

5. Retention of title
The delivered goods remain our property until full payment has been made.

6. Prices; duties
6.1 Prices
All prices stated in our online shop are inclusive of the statutory value added tax applicable in the Federal Republic of Germany.

6.2 Shipping costs
We will inform you about the shipping costs before you can place the goods in the electronic shopping cart. The shipping costs are to be borne by you according to the following overview, unless you make use of your right of revocation. We ship orders worth € 75 or more to you free of charge within Germany. Internationally, we ship orders worth € 250 or more free of charge. You can find more information on shipping costs in  Shipping + Returns. In the event of a withdrawal, you have to bear the direct costs of the return shipment.

6.3 Import bans

You are obliged to determine whether you are permitted to import the goods purchased from us into the country of delivery in accordance with the legal provisions applicable there.

6.4 Duties
Our prices for goods plus shipping costs do not include any import duties, taxes and fees (hereinafter collectively referred to as "duties"). It is your responsibility to find out before you buy the goods - e.g. at the customs authorities in your place of residence - whether duties are levied on the purchased goods. Duties are usually levied by the shipping company on delivery or on collection of the goods in the country of delivery. We are not obliged to determine whether any duties are payable on the sale of the goods or to collect, pay or declare any such duties.

7. Payment modalities
7.1 Due date

Payment of the purchase price is due immediately upon your order. If the due date for payment is determined by the calendar, you shall already be in default by missing the deadline. In this case, you shall pay us interest on arrears for the year at the rate of five (5) percentage points above the respective base interest rate. Your obligation to pay default interest does not preclude us from claiming further damages for default.

7.2 Payment methods
You may make payment by means of the payment methods offered by us. You will find an overview of the (immediate) payment methods currently offered by us in our "Payment" overview in our online shop.

8. Warranty for material defects, guarantee
We are liable for material defects in accordance with the applicable statutory provisions, in particular §§ 434 ff. BGB (GERMAN CIVIL CODE). An additional guarantee only exists for the goods delivered by us if we have expressly given this guarantee in the order confirmation for the respective item.

9. Liability
9.1 Principle
Your claims for damages are excluded. Excluded from this are your claims for damages arising from injury to life, limb or health or from the breach of essential contractual obligations (cardinal obligations) as well as liability for other damages based on our intentional or grossly negligent breach of duty or that of our legal representatives or vicarious agents. Material contractual obligations are those whose fulfilment is necessary to achieve the objective of the contract.

9.2 Liability for breach of essential contractual obligations
In the event of a breach of material contractual obligations, we shall only be liable for the foreseeable damage typical for the contract if such damage was caused by simple negligence, unless the damage claims are based on injury to life, body or health.

9.3 Legal representatives, vicarious agents; fraudulent intent; product liability law
The restrictions of Clauses 9.1 and 9.2 shall also apply in favour of our legal representatives and vicarious agents if claims are asserted directly against them. The limitations of liability resulting from Clauses 9.1 and 9.2 do not apply insofar as we have fraudulently concealed the defect or have assumed a guarantee for the quality of the item. The same applies insofar as you and we have reached an agreement on the quality of the item. The provisions of the Product Liability Act remain unaffected.

10. Coupons
Insofar as we grant you coupons, promotional vouchers or other benefits of monetary value, e.g. in the form of benefit codes (together referred to as "voucher(s)") at our sole discretion, you may redeem them in accordance with the following conditions exclusively within the framework of the online ordering process during the stated period of validity: All vouchers may only be redeemed once and not in combination with other promotions. Only one voucher can be redeemed per order. If the redemption of vouchers below a certain minimum order value per order is excluded, we will point this out to you in our offers. Insofar as the advantage granted by the voucher is in the form of a percentage saving or a saving expressed in euros, the voucher is valid for our entire range, excluding reduced goods, and will be automatically deducted from your invoice amount. Any benefit exceeding the invoice amount will be forfeited. A cash payment of the voucher value is excluded. Insofar as the voucher grants other benefits of monetary value, e.g. free product additions, e.g. in the form of product samples, we will supply these to you with your order while stocks last.

11. Free product additions ("goodies")
Insofar as we grant you free product additions in the online shop at our sole discretion (possibly above a certain minimum order value) (hereinafter referred to as "Goodie(s)"), you may claim these exclusively within the framework of the online ordering process and during the specified period of validity in accordance with the following conditions: The available Goodies will be displayed to you in the order process. We only grant goodies while our stocks last. The goodies you are shown and how many you can select and add to your basket for free may depend on the value of your order. If you do not select a Goodie(s), you will no longer be entitled to the Goodie(s) once you have completed your order. A cash payment of the value of the goodie(s) is excluded.

12. Set-off; rights of retention
You are not entitled to offset against our claims unless your counterclaims have been legally established or are undisputed. You are also entitled to offset against our claims if you assert notices of defects or counterclaims from the same purchase contract. As a buyer, you may only exercise a right of retention if your counterclaim arises from the same purchase contract.

13. Dispute resolution
The EU Commission has created an internet platform for the online settlement of disputes. The platform serves as a contact point for the out-of-court settlement of disputes concerning contractual obligations arising from online purchase contracts. More information is available at the following link: https://ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board in the Federal Republic of Germany in the event of a dispute with a consumer.

14. Customer service
You can reach our customer service for questions, complaints and objections to your order Mon. to Fri. from 9:00 a.m. to 6:00 p.m. by calling +49 4175 8089933 or by e-mail at support@steinkraus.com.

15. Copyright
All images, photos, films and texts published in our online shop are protected by copyright. Their use is not permitted without the express prior written consent of the respective copyright holder.

16 Supplementary Terms and Conditions for the Use of the Internet Pages
The use of the Internet pages is subject to the following supplementary terms of use. You may not use the Internet pages if you do not accept these terms of use. By using the Internet pages, a contract for the use of the Internet pages is concluded between you and us free of charge. An uninterrupted and complete availability of the Internet pages cannot be guaranteed according to the current state of proven technology. We are therefore not liable for the constant and uninterrupted error-free availability of the Internet pages. Disruptions or maintenance work may restrict or temporarily interrupt their use. Insofar as we have influence on interruptions (e.g. during maintenance work), we shall endeavour to keep such interruptions as short as possible. The use of the Internet pages can be achieved by means of a personal computer (PC) via a web browser on the Internet, preferably via DSL or an equivalent connection. If the Internet pages are used via other Internet-capable end devices, both the range of functions and the display may be restricted. The contents of the Internet pages are created with the greatest possible care. However, we do not assume any liability for the correctness, completeness and up-to-dateness of the contents provided by the internet pages. Nor do we accept any liability for data security outside our sphere of control and the risk of data loss when transferring data via the Internet.

17 Applicable law
Contracts between you and us shall be governed by the laws of the Federal Republic of Germany to the exclusion of the UN Convention on Contracts for the International Sale of Goods. The statutory provisions on the restriction of the choice of law and on the applicability of mandatory provisions, in particular of the state in which you have your habitual residence as a consumer, shall remain unaffected. (Language versions). In the event of any inconsistency, the German language version of our Web Shop and these Terms & Conditions shall be the prevailing version of the interpretation of the contract with you. Any translations are for information purposes only and shall not affect the interpretation.

Status of these GTC: 07.10.2021