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These General Terms and Conditions (hereinafter referred to as "GTC") apply to the use of our websites accessible at www.steinkraus.com (hereinafter referred to as the "Websites"), in particular our online shop accessible there (hereinafter referred to as the "Online Shop"), and all purchase contracts concluded via the Online Shop between you as our customer who is at least eighteen (18) years old, and us, Prof. Steinkraus Research Laboratories GmbH, represented by its managing directors Prof. Dr. Volker Steinkraus and Yvonne Chan, Schätzendorfer Straße 1, 21272 Egestorf, Germany, registered in the commercial register of the Lüneburg District Court under HRB 208135; email address: info@steinkraus.com, telephone: +49 4175 8089933. You can reach us Monday to Friday from 9:00 a.m. to 3:00 p.m. VAT identification number according to Section 27a of the German Value Added Tax Act (UStG): DE338247194 (hereinafter referred to as "we") as your contractual partner/seller. The version of the General Terms and Conditions valid at the time of conclusion of the (purchase) contract shall prevail. We do not recognize any deviating general terms and conditions of yours unless we expressly agree to their validity in writing.
The offers in our online shop are aimed exclusively at consumers. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor independent professional activity (Section 13 of the German Civil Code – hereinafter referred to as the "BGB"). In contrast, an entrepreneur is any natural or legal person, or partnership with legal capacity, who, when concluding the contract, acts in the exercise of their commercial or independent professional activity (Section 14 of the BGB).
We may only be able to accept orders above a certain minimum order value. If this is the case, you can find the minimum order value in the pricing information provided in the online shop. Orders in the online shop are only possible in quantities customary for consumers. The customary order quantity is exceeded if you order more than ten (10) pieces of the same item per order.
You can register a customer account in the online shop, which you can log in to using the access data you have chosen (hereinafter referred to as your "access data") and manage independently. You are obligated to provide complete and accurate information during registration. Your customer account is non-transferable. You may not create more than one customer account. You may not rent or lend your customer account. You are not entitled to register a customer account.
You are solely responsible for the security of your access data to your customer account, consisting of your email address and password. This includes, in particular, maintaining the strict confidentiality of your access data and not disclosing it to third parties. If your access data to your customer account becomes known to unauthorized persons, you are obligated to change your access data immediately. We assume no liability for any damages related to the theft of your access data for which we are not responsible, the disclosure of your access data by you, or the fact that you have granted a third party access to your customer account using your password. You are obligated to inform us immediately of any unauthorized use of your access data as soon as you become aware of it.
You can request that we deactivate your customer account by sending a corresponding request to our customer service via email at support@steinkraus.com. Your customer account will then be deactivated. This process cannot be reversed. Any payment obligations to us existing at the time of deactivation remain unaffected.
The presentation and advertising of goods in the online shop does not constitute a binding offer to conclude a purchase contract. You can select products from our range and collect them in a so-called shopping cart by clicking the "Add to cart" button. By clicking the "Buy" button you submit a binding application to purchase the goods in the shopping cart. Before submitting your order you can correct the data at any time by using the correction tools provided and explained in the ordering process. By submitting your order via the online shop by clicking the "Buy" button you are placing a legally binding order. However your application can only be submitted and transmitted to us if you agree to the validity of these General Terms and Conditions by ticking the appropriate box, thereby including them in your application and declaring that you have read and understood the consumer cancellation policy and our data protection information.
We will then send you an automatic confirmation of receipt by email, which lists your order again and which you can print out using the "Print" function. The automatic confirmation of receipt merely documents that we have received your order and does not constitute acceptance of your application. The purchase contract is only concluded when we submit the declaration of acceptance, which is made with a separate email (hereinafter referred to as the "order confirmation") or upon delivery of the goods. The use of approved immediate payment methods by the customer does not yet lead to the conclusion of the purchase contract, despite payment of the purchase price. The contract text (consisting of an overview of your order, these General Terms and Conditions and our order confirmation) as well as your invoice and our data protection information will be sent to you on a permanent data medium (email or paper printout) in the order confirmation or in a separate email, e.g. in the shipping confirmation sent to you by email (hereinafter referred to as the "shipping confirmation"), but no later than upon delivery of the goods. The contract text will be sent to you on a permanent data medium (email or paper printout). The contract text will be stored in compliance with data protection regulations. You can view your past orders in your customer account if you have registered one. Registering a customer account is not a prerequisite for placing an order.
The contract is concluded in German.
When concluding a distance selling contract, you have a statutory right of withdrawal, which we inform you about below (Section 3.1) in accordance with the statutory model. Exceptions to the right of withdrawal are regulated in Section 3.2. You will find a sample withdrawal form in Section 3.3:
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last goods. To exercise your right of withdrawal, you must notify us: Prof. Steinkraus Research Laboratories GmbH, Schätzendorfer Straße 1, 21272 Egestorf, Germany, email address: info@steinkraus.com, phone: +49 4175 8089933 (You can reach us Mon-Fri from 9:00 a.m. to 3:00 p.m.); by means of a clear statement (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, but this is not mandatory. To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier. You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary to check their quality, properties, and functioning.
The right of withdrawal does not apply, unless we have agreed otherwise with you, among other things,
are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
manufacture is based on an individual choice or determination by the consumer or which is clearly tailored to the personal needs of the consumer;
You also have the option to submit your cancellation electronically via the “Submit Withdrawal Request” link provided in the footer of our online store. The electronic cancellation follows a two-step process required by law. After initiating the cancellation by clicking the cancellation button (“Cancel Contract”), you will be prompted to enter the information required for the cancellation and then explicitly confirm your decision (“Confirm Cancellation”).
We ship to most countries worldwide, exclusively to consumers. Goods are shipped via a shipping service provider selected by us. We bear the shipping risk.
Delivery times stated by us are calculated from the date of our shipping confirmation, subject to prior payment of the purchase price (except for purchases on account). If no or no different delivery time is specified for the respective goods in our online shop, the delivery times below apply, which are calculated from the date of our shipping confirmation. Your order will be processed and shipped within 48 hours on working days.
| region | Delivery time in working days | Cost |
| Germany | 2-4 | €5.05 |
| Austria | 3-5 | €13.50 |
| Switzerland | 4-7 | €22.00 |
| Europe (EU) | 3-5 | €13.60 |
| Europe (non-EU) | 4-7 | €20.90 |
| USA/Canada | 7-10 | €28.50 |
| Rest of the world | 10-15 | €36.50 |
For more information about shipping, see shipping.
If no copies of the goods you have selected are available at the time of your order, we will inform you immediately. If the goods you have ordered are only temporarily or only partially unavailable, we will also inform you of this immediately. If the goods you have ordered are permanently unavailable in whole or in part, we will refrain from accepting the order. In this case, no contract will be concluded. If you have ordered several items as part of your order for which different delivery times apply or which are temporarily unavailable, we will ship the goods in one shipment (unless otherwise agreed). In this case, the delivery time for your entire order will be the same as for the item in your order with the longest delivery time. This does not apply if one or more of the products have such a long delivery time that it would be unreasonable for you to wait. In this case, we will inform you immediately and coordinate the next steps with you.
The delivered goods remain our property until full payment has been made.
All prices stated in our online shop include the statutory value-added tax applicable in the Federal Republic of Germany.
We will inform you about the shipping costs before you can place the goods in your electronic shopping cart. You will be responsible for the shipping costs according to the following overview, unless you exercise your right of withdrawal. For orders over €50, we ship free of charge within Germany. For orders over €250, we ship free of charge internationally. Further information on shipping costs can be found under Shipping . In the event of your withdrawal, you will be responsible for the direct costs of returning the goods.
You are responsible for determining whether you are permitted to import the goods purchased from us into the country of delivery in accordance with the applicable legal provisions there.
Our product prices plus shipping costs do not include any import duties, taxes, and fees (hereinafter collectively referred to as "duties"). It is your responsibility to inquire before purchasing the goods – e.g., with the customs authorities in your place of residence – whether any duties are levied on the purchased goods. Duties are usually collected by the shipping company upon delivery or upon collection of the goods in the country of delivery. We are not obligated to determine whether duties are due on the sale of the goods or to collect, remit, or declare such taxes.
Payment of the purchase price is due immediately upon your order. If the payment due date is determined by the calendar, you will be in default simply by missing the due date. In this case, you will be required to pay us default interest for the year at a rate of five (5) percentage points above the applicable base interest rate. Your obligation to pay default interest does not preclude us from claiming further damages for late payment.
You can make your payment using the payment methods we offer. You can find an overview of the (instant) payment methods we currently offer in our "Payment" overview in our online shop.
We are liable for material defects in accordance with the applicable statutory provisions, in particular Sections 434 et seq. of the German Civil Code (BGB). An additional guarantee for the goods we supply only exists if we have expressly provided this in the order confirmation for the respective item.
Your claims for damages are excluded. Excluded from this are your claims for damages resulting from injury to life, body, or health, or from the breach of essential contractual obligations (cardinal obligations), as well as liability for other damages resulting from our intentional or grossly negligent breach of duty or that of our legal representatives or vicarious agents. Essential contractual obligations are those whose fulfillment is necessary to achieve the purpose of the contract.
In the event of a breach of essential contractual obligations, we shall only be liable for the damage typical for the contract and foreseeable if this was caused by simple negligence, unless the damages are claims for damages resulting from injury to life, body or health.
The limitations of clauses 9.1 and 9.2 also apply to our legal representatives and vicarious agents if claims are asserted directly against them. The limitations of liability resulting from clauses 9.1 and 9.2 do not apply if we fraudulently concealed the defect or provided a guarantee for the quality of the item. The same applies if you and we have entered into an agreement regarding the quality of the item. The provisions of the Product Liability Act remain unaffected.
If we grant you coupons, promotional vouchers or other monetary benefits, e.g. in the form of discount codes (collectively referred to as "voucher(s)") at our sole discretion, you can redeem them subject to the following conditions exclusively as part of the online ordering process during the specified period of validity: All vouchers can only be redeemed once and not in combination with other promotions. Only one voucher can be redeemed per order. If the redemption of vouchers below a certain minimum order value per order is excluded, we will inform you of this in our offers. If the benefit granted by the voucher is a savings expressed as a percentage or in euros, the voucher is valid for our entire product range, excluding discounted items, and will be automatically deducted from your invoice amount. Any benefit value exceeding the invoice amount will expire. Cash payment of the voucher value is excluded. If the voucher grants other monetary benefits, e.g. free product gifts, e.g. in the form of product samples, we will deliver these to you with your order while stocks last.
If we grant you free product gifts (possibly starting from a certain minimum order value) (hereinafter referred to as "goodie(s)") in the online shop at our sole discretion, you can only claim them as part of the online ordering process and during the specified validity period, subject to the following conditions: We only grant goodies while stocks last. If you do not select a goodie(s), you will no longer be entitled to the goodie(s) after completing your order. Cash payment of the value of the goodie(s) is excluded.
You are not entitled to offset our claims unless your counterclaims have been legally established or are undisputed. You are also entitled to offset our claims if you assert complaints about defects or counterclaims arising from the same purchase agreement. As a buyer, you may only exercise a right of retention if your counterclaim arises from the same purchase agreement.
The EU Commission has created an online dispute resolution platform. This platform serves as a point of contact for the out-of-court settlement of disputes concerning contractual obligations arising from online sales contracts. Further information is available at the following link: http://ec.europa.eu/consumers/odr. We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board in the Federal Republic of Germany in the event of a dispute with a consumer.
You can reach our customer service for questions, complaints, and objections to your order Monday to Friday from 9:00 a.m. to 3:00 p.m. by phone at +49 4175 8089933 or by email at support@steinkraus.com.
All images, photos, films, and texts published in our online shop are protected by copyright. Their use is not permitted without our express prior written consent of the respective rights holder.
The use of the Internet pages is also subject to the following terms of use. You may not use the Internet pages if you do not accept these terms of use. By using the Internet pages, a free-of-charge contract for the use of the Internet pages is concluded between you and us. The uninterrupted and full availability of the Internet pages cannot be guaranteed given the current state of proven technology. We therefore assume no liability for the constant and uninterrupted error-free availability of the Internet pages. Disruptions or maintenance work may limit or temporarily interrupt their use. To the extent that we have control over interruptions (e.g. during maintenance work), we endeavor to keep such interruptions as short as possible. The Internet pages can be accessed via a personal computer (PC) with a web browser on the Internet, ideally via DSL or an equivalent connection. If used via other Internet-enabled devices, both the range of functions and the display may be limited. The content of the Internet pages has been created with the greatest possible care. However, we assume no liability for the accuracy, completeness, or timeliness of the content provided by the Internet pages. Nor do we assume any liability for data security outside of our control or for the risk of data loss during data transmission over the Internet.
Contracts between you and us shall be governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. The statutory provisions restricting the choice of law and the applicability of mandatory provisions, particularly those of the country in which you, as a consumer, have your habitual residence, remain unaffected.
Status of these Terms and Conditions: 07.10.2021