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Since every natural substance has a scent, even if it is so minimal that a sensitive nose would also have difficulty in sensing it, no natural product can be fragrance-free. All products in the Prof. Dr. Steinkraus range are free from synthetic fragrances, with the exception of the Body Lotion. Our Body Lotion has a very subtle citrus scent.
All our products are vegan except lip care, sun protect and body lotion. These products contain beeswax, which is unparalleled due to its excellent nourishing properties for transitional layers if the skin such as the lips.
Yes. We categorically refuse to test cosmetics on animals.
You can find the list of all ingredients (INCI) on the outer packaging of our products or on our website. In addition, we have compiled detailed information on every ingredient in the glossary.
You can find the features of each skin type and skin condition under Skincare. If you are still unsure, why not write to us by sending an e-mail to skincare@steinkraus.com.
You will find our product recommendations for each skin type or skin condition under Skincare. This doesn’t mean that you cannot also try other products in the Prof. Dr. Steinkraus range.
All skincare products must be used within a certain period of time after being opened. Refer to the figure within the period-after-opening symbol for the maximum shelf life. For example, 12M means that the product will keep for 12 months after opening.
There are 4 vials with 7 beads each in every box, i.e. they suffice for 28 applications.
Some of our customers dilute the vitamin C concentrate more so that they can extensively apply the serum to the décolletage and neck in addition to the face. In order to accommodate this wish, the pump bottle contains much more activating liquid than is actually needed. If there is any liquid left, you can purchase a refill containing 4 vials with 7 beads each.
No. The Prof. Dr. Steinkraus range is free from sunscreens. Care products should not contain them as standard, because it would unnecessarily burden the skin with chemicals. If you spend time outside, you should also protect yourself with a broad-spectrum SPF that matches your skin type and skin sensitivity and provides protection against both UVB and UVA rays. If you only spend time inside behind windows or in the car behind the windscreen, then you only need UVA protection rather than UVB protection. In terms of the order in which they are applied, the skincare should generally be applied first, followed by the sunscreen.
Yes. All products in the Prof. Dr. Steinkraus range are also suitable for sensitive skin.
Yes. All products in the Prof. Dr. Steinkraus range are also suitable for allergy sufferers. Allergies are always acquired immunological reactions to a certain substance. If somebody is allergic to a certain substance that happens to be in one of the products in the Prof. Dr. Steinkraus range, which is very unlikely, then it goes without saying that they must avoid using the product in question.
Basically, rosacea or atopic eczema must be treated dermatologically. However, our products can be used without any problems during the intervals when you are free of symptoms.
Due to the high concentration of the active ingredient and the crystalline character of the niacinamide, harmless white streaks may appear on the skin after the active ingredient has dried, depending on the amount of product applied. By subsequently applying and working in hyaluron and/or a care cream (Face Care Light, Medium or Rich), these streaks disappear immediately.
The Prof. Dr. Steinkraus range can be purchased either online at www.steinkraus.com or from one of our numerous partners. Under »INFORMATION« in the footer at the bottom of the home page, you will find our Store Finder, where you can search for our partners in your area by entering your address.
Please feel free to contact us at support@steinkraus.com if you have any further questions.
You can pay for our products using PayPal, credit card, Klarna Invoice, Google Pay, Apple Pay and Shop Pay.
As long as the order is still being processed, i.e. as long as the product has not yet been packed ready to be shipped, then it goes without saying that it can be changed or cancelled.
In such cases, we ask for your email address so that we can promptly send you information about when the sold-out product will be available again.
In such cases, we ask for your email address so that we can promptly send you information about when the sold-out product will be available again.
After your newsletter registration, you will receive an email containing an activation link that you have to confirm. As soon as this has been done, you will receive an email with a discount code. If necessary, check your spam folder if you do not receive this mail in your regular inbox.
Select your desired items and then go to the checkout. After clicking the checkout button, you will be taken to a page where you have to enter, among others, your delivery details. There you will find a field with the word "discount code" below the price. Please enter the discount code here. It is important that the identical spelling (upper and lower case, if necessary digit) is used. After entering the code, the discount will be deducted automatically.
The shipping costs vary depending on the destination country, the size and the weight. We ship orders worth €50 or more to you free of charge within Germany. Internationally, we ship orders worth €250 or more free of charge. We endeavour to keep shipping costs as low as possible. All of our products are sent nationally and internationally using DHL Paket climate-neutral shipping services and bear Deutsche Post’s GoGreen eco-seal. It goes without saying that we ship all packages insured, including shipment tracking. You can find all of the information in the Shipping.
As soon as you have placed your order, it will be processed and shipped within 48 hours on working days. The delivery time within Germany is generally one to two working days. Shipments to Austria and Switzerland take around two to four days. You can find further information in the Shipping.
Prof. Dr. Steinkraus-Produkte werden in die meisten Länder der Welt verschickt. Falls in einzelnen Fällen Ihr gewünschtes Zielland nicht gefunden werden kann, kontaktieren Sie uns gerne unter support@steinkraus.com. Der Empfänger ist verantwortlich für etwaige Einfuhrsteuern, Zölle und Gebühren, die für Sendungen in Länder außerhalb der Europäischen Union erhoben werden. Leider ist es nicht möglich, den genauen Betrag vorab individuell zu ermitteln. Wir empfehlen daher, das örtliche Zollamt im Vorfeld zu kontaktieren.
You can return your purchased products within 14 days of receiving them, as long as you meet our returns criteria. Simply complete the returns form and place it in the parcel. The buyer is responsible for covering the cost of any returns. We place your needs at the heart of everything we do, so you will be making an important contribution to the optimisation of Prof. Dr. Steinkraus products by stating a reason for returning them. You can find further important information here.
Our shipping boxes contain 30% grass and we use FSC-certified paper for our folding boxes. Our glass, plastic and paper packaging can be disposed of separately. Half of our plastic tubes are already made of mono-material. We are working with special manufacturers on switching to even more recyclable materials for the entire range in the near future.
According to the German Environment Agency, all solid and insoluble synthetic polymers that are smaller than five millimetres are classed as ‘microplastics’. Acrylates (acrylates copolymer) are water-soluble and are not present in particle form.
As a company based in the Lüneburg Heath region, the heath is a matter especially close to our hearts. Calluna vulgaris (heather) and the rye frequently grown on our soil form a bridge between TetCode4 and Lüneburg Heath. In addition, we are particularly committed to rewilding the upland moors in our region for climate protection reasons. You can find out more about this subject under Sustainability.
To us, transparency goes without saying. You are welcome to get in touch directly with the Lüneburg Heath VNP conservation foundation at any time to find out more about our commitment.